Privacy Policy

Effective Date: May 28, 2026  |  Last Updated: May 28, 2026

1. Introduction and Who We Are

Welcome to Dions ("we," "us," "our," or "the Company"). We are a food service business operating in the United States, committed to protecting the privacy and personal information of every individual who interacts with our website and services. Our website, eat-dions.click, serves as our primary digital platform through which customers can explore our menu offerings, place orders, and engage with our brand.

At Dions, we recognize that your privacy is a fundamental right. We are dedicated to maintaining transparency about our data practices and ensuring that your personal information is handled with the utmost care, responsibility, and in full compliance with applicable United States privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable federal and state data protection regulations.

This Privacy Policy applies to all visitors, users, customers, and any other individuals ("you," "your," or "user") who access or use our website, mobile platforms, or any services offered by Dions. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to the terms outlined in this Privacy Policy.

If you have any questions or concerns about how we handle your personal information, please do not hesitate to contact us using the details provided in the Contact Information section of this policy.

2. Contact Information

For all privacy-related inquiries, requests, complaints, or to exercise your rights as described in this policy, you may contact us using the following information:

We aim to respond to all privacy-related inquiries within 30 business days of receipt. For urgent matters, please clearly mark your inquiry as "URGENT" in your subject line or communication.

3. Information We Collect

We collect various types of information in connection with your use of our website and services. The categories of personal information we may collect are described below:

3.1 Personal Identification Information

When you interact with our website, create an account, place an order, or contact us, we may collect the following personal identification information:

• Full name
• Email address
• Phone number
• Billing and delivery addresses
• Date of birth (for age verification purposes)
• Username and password for account registration
• Payment information (processed securely through third-party payment processors)
• Profile photographs or images (if voluntarily submitted)
• Food preferences, dietary requirements, and allergy information

3.2 Transaction and Order Information

When you place orders through our platform, we collect information related to those transactions, including:

• Order history and details
• Items purchased, quantities, and pricing
• Special instructions or customization requests
• Delivery preferences and instructions
• Transaction dates and times
• Payment method type (not the full payment card number)
• Promotional codes or discounts applied

3.3 Usage and Technical Data

We automatically collect certain technical information when you visit our website, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system and device type
• Pages visited and content viewed
• Time and duration of visits
• Referring URLs (the page you visited before arriving at our site)
• Links clicked and interactions with page elements
• Search queries entered on our website
• Error logs and crash reports

3.4 Device Information

We may collect information about the devices you use to access our services, including:

• Device identifiers (such as advertising IDs)
• Hardware model and configuration
• Mobile network information
• Screen resolution and display settings
• Language settings and time zone

3.5 Location Data

With your permission, we may collect precise geolocation data from your mobile device or computer to facilitate accurate food delivery services, show nearby pickup locations, and improve the relevance of our services to your geographic area. You can disable location sharing at any time through your device settings, though this may affect the functionality of certain features.

3.6 Communications and User-Generated Content

We collect information when you communicate with us or contribute content, including:

• Messages, emails, and chat communications with our customer support team
• Feedback, reviews, and ratings submitted about our food and services
• Survey responses and contest entries
• Comments or posts on social media platforms related to our brand

3.7 Information from Third Parties

We may receive information about you from third parties, including:

• Social media platforms when you connect your accounts or log in through social media
• Food delivery platforms and third-party ordering services
• Analytics and advertising partners
• Payment processors and financial institutions
• Publicly available databases and sources

4. How We Use Your Information

We use the personal information we collect for a variety of legitimate business purposes, including but not limited to the following:

4.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders accurately and efficiently
• Coordinating delivery and pickup services
• Managing your account and providing access to your order history
• Processing payments and managing billing
• Sending order confirmations, receipts, and delivery updates
• Providing customer support and responding to your inquiries
• Accommodating dietary preferences and allergy-related requests

4.2 Website Improvement and Analytics

• Analyzing website traffic patterns and user behavior to improve our platform
• Monitoring and enhancing website performance and functionality
• Conducting research and development to introduce new features and services
• Identifying and resolving technical issues and errors
• Measuring the effectiveness of our content and promotional campaigns

4.3 Marketing and Promotional Communications

With your consent or where permitted by applicable law, we may use your information to:

• Send you promotional offers, special deals, and news about our food and services
• Personalize marketing communications based on your preferences and order history
• Display targeted advertisements on our website and third-party platforms
• Notify you about loyalty programs, rewards, and exclusive member benefits
• Conduct surveys and gather feedback to improve our offerings

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email or by contacting us directly at [email protected].

4.4 Legal Compliance and Safety

• Complying with applicable legal obligations and regulatory requirements
• Preventing fraud, unauthorized access, and other illegal activities
• Protecting the rights, property, and safety of Dions, our customers, and the public
• Enforcing our Terms of Service and other policies
• Responding to legal requests, court orders, and law enforcement inquiries

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and support our marketing efforts. Cookies are small text files stored on your device that allow us to recognize your browser and remember certain information about your preferences and interactions.

5.1 Types of Cookies We Use

• Essential Cookies: Required for the website to function properly, including maintaining your session when you log in and processing your orders.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous statistical data.
• Functionality Cookies: Remember your preferences, such as language settings and saved items in your cart.
• Marketing and Targeting Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.

For detailed information about the specific cookies we use, their purposes, and how to manage your cookie preferences, please refer to our full Cookie Policy, which is available on our website at eat-dions.click.

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website and your ability to use certain features, including the online ordering system.

6. Sharing Your Information with Third Parties

We do not sell your personal information to third parties. However, we may share your information in the following circumstances:

6.1 Service Providers and Business Partners

We work with trusted third-party service providers who assist us in operating our website and delivering our services. These providers may include:

• Payment Processors: To securely process your payment transactions
• Delivery Partners: To fulfill food delivery orders to your location
• Cloud and Hosting Providers: To store and manage our website infrastructure and data
• Analytics Providers: Including services like Google Analytics to analyze website usage
• Email Marketing Platforms: To manage and send promotional communications
• Customer Support Tools: To manage and respond to your inquiries efficiently
• Advertising Networks: To display targeted advertisements on our platform and third-party websites

All third-party service providers are required to handle your personal information in accordance with our instructions and applicable privacy laws, and are prohibited from using your data for any unauthorized purpose.

6.2 Legal Requirements and Law Enforcement

We may disclose your personal information to government authorities, law enforcement agencies, or other third parties when we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, or legal process
• Protect the rights or property of Dions
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of our users or the public
• Protect against legal liability

6.3 Business Transfers

In the event that Dions undergoes a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will provide notice before your personal information becomes subject to a different privacy policy.

6.4 With Your Consent

We may share your information with third parties for purposes not described in this policy when we have obtained your explicit consent to do so.

7. Data Security

The security of your personal information is extremely important to us. We implement a comprehensive range of technical, administrative, and physical security measures to protect your data from unauthorized access, disclosure, alteration, and destruction.

7.1 Security Measures We Employ

• Encryption: We use industry-standard SSL/TLS encryption to protect data transmitted between your browser and our servers.
• Secure Payment Processing: Payment card information is processed through PCI DSS-compliant payment processors. We do not store full payment card numbers on our servers.
• Access Controls: Access to personal information is restricted to authorized personnel who need it to perform their job functions.
• Regular Security Audits: We conduct periodic assessments and audits of our security practices and systems.
• Employee Training: Our staff receives regular training on data protection and privacy best practices.
• Firewalls and Intrusion Detection: We employ technical safeguards to monitor and protect our systems from unauthorized access.
• Data Minimization: We collect only the personal information necessary for the purposes described in this policy.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected and to comply with our legal obligations. The specific retention periods depend on the type of data and the purpose for which it is used.

When your personal information is no longer needed, we will securely delete, anonymize, or de-identify it in accordance with our data retention policies and applicable legal requirements.

9. Your Privacy Rights

Depending on your state of residence and applicable law, you may have certain rights with respect to your personal information. We are committed to honoring these rights in a timely and transparent manner.

9.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources from which it was collected, the business purposes for collecting it, and the third parties with whom we share it.
• Right to Delete: You have the right to request that we delete the personal information we have collected about you, subject to certain exceptions permitted by law.
• Right to Correct: You have the right to request that we correct inaccurate personal information we hold about you.
• Right to Opt-Out of Sale or Sharing: Although we do not sell personal information in the traditional sense, you have the right to opt out of the sharing of your personal information for cross-context behavioral advertising purposes.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit the use and disclosure of sensitive personal information to purposes necessary to perform the services you request.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge different prices, or provide a different level of service as a result of exercising these rights.
• Right to Data Portability: You may request a copy of your personal information in a portable, readily usable format.

9.2 General Privacy Rights for All Users

Regardless of your state of residence, we provide all users with the following options:

• Access: You may request access to the personal information we hold about you.
• Correction: You may request that we correct or update inaccurate or incomplete personal information.
• Deletion: You may request that we delete your personal information from our records, subject to applicable legal requirements.
• Opt-Out of Marketing: You may opt out of receiving marketing communications from us at any time.
• Account Deactivation: You may request the deactivation of your account and associated data at any time.

9.3 How to Submit a Privacy Rights Request

To exercise any of the rights described above, you may submit a verifiable request by:

• Email: [email protected] with the subject line "Privacy Rights Request"
• Website: eat-dions.click

To protect your privacy and security, we may need to verify your identity before processing your request. We will aim to respond to all verified requests within 45 days. If we require additional time (up to 90 days total), we will notify you of the extension in writing. We do not charge a fee for reasonable requests, but may charge a reasonable fee for excessive or repetitive requests.

You may also authorize an agent to submit a request on your behalf. The authorized agent must provide written proof of authorization, and we may require you to verify your identity directly with us before fulfilling the request.

10. Children's Privacy

In compliance with the Children's Online Privacy Protection Act (COPPA) and our general commitment to child safety, we do not knowingly collect, use, or disclose personal information from children under the age of 13. We do not intentionally market our services to individuals under the age of 18.

If you are a parent or guardian and believe that your child under the age of 18 has provided personal information to us without your consent, please contact us immediately at [email protected]. Upon verification, we will take prompt steps to delete such information from our records.

If we discover that we have inadvertently collected personal information from a child under 13 years of age, we will delete that information as quickly as possible. If you have reason to believe that a minor has provided personal information to us, please contact us without delay.

11. International Data Transfers

Dions is based in the United States, and our primary data processing activities occur within the United States. However, some of our third-party service providers, including cloud hosting providers, analytics platforms, and marketing tools, may process data in other countries.

If your personal information is transferred outside of your country of residence, we take steps to ensure that such transfers comply with applicable data protection laws and that adequate safeguards are in place to protect your information. These safeguards may include:

• Entering into data processing agreements with third-party service providers that include appropriate privacy and security protections
• Ensuring that service providers maintain security standards at least equivalent to those described in this policy
• Utilizing service providers who are certified under recognized data privacy frameworks

By using our website and services, you acknowledge that your personal information may be transferred to and processed in the United States and other countries where our service providers operate. We will ensure that your data is protected in accordance with this Privacy Policy regardless of where it is processed.

12. Third-Party Links and External Websites

Our website may contain links to third-party websites, social media platforms, or other external services. These links are provided for your convenience and do not constitute an endorsement of those third parties or their content.

This Privacy Policy applies only to information collected through our website at eat-dions.click. We are not responsible for the privacy practices or the content of any third-party websites. We encourage you to review the privacy policies of any third-party websites you visit before providing any personal information to those sites.

Third-party services that may be integrated with our website include, but are not limited to:

• Social media platforms (Facebook, Instagram, Twitter/X, etc.)
• Online payment processors
• Food delivery platform integrations
• Map and location services (Google Maps, etc.)
• Analytics services (Google Analytics, etc.)

13. Do Not Track Signals

Some web browsers offer a "Do Not Track" (DNT) feature that sends a signal to websites requesting that they not track your online activities. At this time, our website does not respond to DNT signals, as there is no universally accepted standard for how websites should respond to such requests. However, you may manage your tracking preferences through our cookie consent tools and your browser settings.

We remain committed to monitoring developments regarding DNT standards and will update our practices accordingly if a recognized standard emerges.

14. How to File a Complaint

We are committed to resolving any privacy-related concerns you may have. If you believe that we have not complied with this Privacy Policy or applicable privacy laws, we encourage you to contact us first so we can address your concerns.

14.1 Contacting Us Directly

Please submit your complaint or concern in writing to:

• Email: [email protected]
• Subject Line: "Privacy Complaint"

We will acknowledge receipt of your complaint within 5 business days and aim to resolve the matter within 30 business days.

14.2 Filing a Complaint with Regulatory Authorities

If you are not satisfied with our response to your complaint, you have the right to escalate the matter to the relevant data protection or consumer protection authority in the United States:

15. Legal Basis for Processing Personal Information

We process your personal information on the following legal bases, depending on the nature of the processing activity and applicable law:

• Performance of a Contract: Processing necessary to fulfill your orders, manage your account, and deliver our food services to you.
• Legitimate Interests: Processing for analytics, fraud prevention, website improvement, and direct marketing where our legitimate interests do not override your fundamental rights.
• Legal Obligation: Processing required to comply with applicable federal and state laws, including tax and financial reporting requirements.
• Consent: Processing based on your voluntary and informed consent, such as for marketing communications and certain cookie usage. You may withdraw consent at any time without affecting the lawfulness of prior processing.

16. Sensitive Personal Information

In connection with our food services, we may collect certain sensitive personal information, specifically:

• Dietary and allergy information: Including information about food allergies, dietary restrictions, or religious dietary requirements that you voluntarily provide to us to ensure safe and appropriate food preparation.

We use this sensitive information solely for the purpose of fulfilling your food orders safely and accurately. We do not use dietary or health information for marketing purposes without your explicit consent, and we limit access to this information to employees directly involved in food preparation and order fulfillment.

17. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes to this policy, we will notify you by:

• Posting the updated policy on our website with a new "Last Updated" date at the top of the page
• Sending an email notification to registered users at the email address associated with their account
• Displaying a prominent notice on our website for a reasonable period following the update

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Your continued use of our website and services after the posting of changes constitutes your acknowledgment and acceptance of those changes.

Archived versions of our previous Privacy Policies are available upon request by contacting us at [email protected].

18. Governing Law and Jurisdiction

This Privacy Policy is governed by and construed in accordance with the laws of the United States. Our privacy practices are designed to comply with applicable federal privacy laws, including:

• The Federal Trade Commission Act (FTC Act), 15 U.S.C. § 45, which prohibits unfair or deceptive acts or practices in commerce, including deceptive privacy practices
• The Children's Online Privacy Protection Act (COPPA), 15 U.S.C. §§ 6501–6506
• The CAN-SPAM Act, governing commercial email communications
• The California Consumer Privacy Act (CCPA), Cal. Civ. Code § 1798.100 et seq., as amended by the California Privacy Rights Act (CPRA)
• Other applicable state privacy laws and regulations across the United States

19. Summary of Key Rights at a Glance

This Privacy Policy was last updated on May 28, 2026. © 2026 Dions. All rights reserved.